Who do I contact with billing or insurance questions?
Please refer to the following directory if you have a question regarding billing or insurance:
Memorial Health Clinic
• For questions related to your bill, please call 877-810-8050 or 402-694-8174.
• For questions regarding insurance processing and payment, please call 402-694-8174.
Memorial Hospital
• For questions regarding account balances and payment arrangements, please call 877-810-8050 or 402-694-8208.
• For questions regarding insurance processing and payment, please call 402-694-8211 or 402-694-8210.
Memorial Community Care
• For questions regarding account balances, please call 402-694-8208 or 402-694-8209.
East Park Villa
• For questions regarding account balances, please call 402-694-8209 or 402-694-8208.
Can I meet with someone face to face to discuss my bill?
Yes. For questions about a hospital bill, Patient Accounts coordinators are available to discuss your bill between the hours of 8:30 AM and 4:00 PM. For questions about a health clinic bill, Patient Accounts coordinators are available to discuss your bill between the hours of 8:30 AM and 5:00 PM.
What hours are the Business Offices open?
The hospital Business Office is open 8:30 AM to 4:00 PM Monday through Friday. The health clinic Business Office is open 8:30 AM to 5:00 PM Monday through Friday. Note that the Admissions Office is open from 6:30 AM to 5:00 PM Monday through Friday for patient check-in.
Where are the Business Offices located?
For the Memorial Health Clinic Business Office, please enter through the main clinic entrance and ask the Receptionist to direct you to the Business Office.
For the general Memorial Community Health Business Office, enter through the Hospital Admissions door on the west side of the building and proceed to the Admissions Office.
How do I make a payment?
Memorial Community Health accepts payment through the following methods: Online Bill Pay; payment via mail (to Memorial Community Health, 1423 7th Street, Aurora, NE, 68818 or Memorial Health Clinic, 609 O Street, Aurora, NE, 68818) or drop off your payment to the Hospital Admissions office or Health Clinic Patient Accounts office.
Payment is due at the time services are provided or within twenty (20) days of receiving a bill. Payment can be made by check, money order or accepted credit cards. If you choose to pay in cash, please pay in person.
Why was I sent a statement when my insurance company is supposed to pay my bill?
Memorial Community Health bills your insurance company prior to sending you a statement for the difference between what is owed and what your insurance carrier paid. Payment is due twenty (20) days after a bill is sent to you. The patient is ultimately responsible for making sure that the bill is paid in full. If your statement indicates that your insurance company did not make payment, you may need to follow up with your carrier.
How does Memorial Community Health obtain my insurance billing information?
Insurance information is collected during the patient registration process. Following the delivery of service, we will submit your bill to your designated carrier for payment. If your insurance information has changed since registering, please contact our Admissions Representative at 402-694-8206.
Why am I receiving multiple bills from Memorial Community Health?
Memorial Hospital issues a separate billing statement for each hospital stay and for each outpatient visit with a unique account number assigned to each. (The account number is located on the upper right hand side of the billing statement.) Physician charges such as Emergency Room, Radiology, and Surgery will be billed separately by each physician. You will also receive a separate bill for any services provided by Memorial Health Clinic, Memorial Community Care and East Park Villa.
What is included in a billing statement that I receive for a hospital stay?
Your inpatient bill includes the hospital charges for all services you received during your stay. You will receive a separate bill from your physician(s).
I am receiving ongoing treatment for a medical condition. What is included in my recurring billing statement?
Memorial Community Health bills recurring outpatient services on a monthly basis. Each month’s statement details the services received on each visit and assigns a singular account number for that month. Your monthly recurring outpatient billing statement lists the hospital services you received on each visit.
Why am I receiving bills from physicians I did not see?
Physicians beyond your primary care physician may provide ancillary services outside of your scheduled appointment. (Interpretation of laboratory and radiology tests, for example.) These physicians are required to submit separate billing statements to you and your insurance carrier. Please call the telephone number listed on your statement if you have any questions about these charges.
Are the physicians at Memorial Community Health contracted with my insurance carrier?
Individual insurance programs vary. Please contact your insurance carrier regarding questions that you have about your individual coverage.
Why am I receiving a bill when I expected my insurance to pay for everything?
Most insurance plans designate that the patient is responsible for meeting a deductible, co-payment or out-of-pocket liability requirement. Additionally, certain elective procedures may be considered your responsibility. Please contact your insurance carrier or your employer regarding questions that you have about your individual coverage.
Is Financial Assistance available?
Yes, please contact a Patient Accounts coordinator at 877-810-8050 or 402-694-8208 to receive information and application forms for financial assistance.